Frequently Asked Questions (FAQ)
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Frequently Asked Questions (FAQ)
Everything You Need to Know About Traveler.care
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For Travelers
What is Traveler.care?
Traveler.care is a concierge healthcare platform that connects you to licensed medical providers — like doctors and nurses — who come directly to your hotel, Airbnb, or residence when you’re feeling unwell abroad.
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How fast can I get a doctor to my location?
In most major cities, we can dispatch a provider within 60 to 90 minutes. Exact timing may vary based on location, traffic, and availability.
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What types of medical issues can Traveler.care help with?
We assist with non-life-threatening issues such as:
• Fever, flu, nausea, cough
• Dehydration or jet lag
• Stomach viruses and food poisoning
• Skin rashes, allergic reactions
• Hangovers, migraines, and more
For emergencies, call local emergency services immediately.
How much does it cost?
Most visits range between $1,400 and $3,000, depending on your location and the service provided. This is significantly less than an ER visit, which can exceed $10,000+ for minor issues.
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Is this covered by my travel insurance?
We work with many major travel insurance companies. Coverage depends on your policy. We can help you check eligibility or provide documents for reimbursement.
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Do you offer telehealth as well?
Yes. For mild symptoms, we may offer a video consultation first. This helps us determine if an in-person visit is needed — saving you time and money.
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For Insurance Providers
How does Traveler.care help insurers save money?
We reduce unnecessary ER admissions by routing cases to in-room visits or telehealth when appropriate — saving insurers 70% or more on claims.
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What kind of dashboard or tools do you provide?
We offer an Uber-like dashboard with:
• Live provider tracking
• AI symptom triage
• One-click dispatch
• Real-time cost estimates
• Claim status and outcome tracking
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Can you integrate with our claims system or CRM?
Yes. Our platform supports API integration for eligibility, claims automation, and reporting.
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For Medical Providers
How do I join the Traveler.care provider network?
Submit your application on our [Provider Portal]. We work with doctors, nurses, paramedics, and mobile clinics who are licensed and insured in their local regions.
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What are the provider requirements?
• Active license in your jurisdiction
• Ability to travel to patient locations
• Basic mobile device use (for app and updates)
• Insurance coverage and clean record
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Do I set my own availability?
Yes. You control your working hours and coverage area. Our AI engine will only offer you cases that fit your profile.
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Privacy & Security
Is my data secure?
Yes. Traveler.care is fully compliant with HIPAA, GDPR, and other data protection laws. Your health and personal data is encrypted and only shared with authorized parties involved in your care.
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Do you store my medical records?
We retain treatment summaries and notes securely for claims and medical continuity, but only share them with your consent or as required by law.
Service Areas
Leaa Health provides geriatric care in:
New York City
• Upper East Side, Tribeca, SoHo, Battery Park City, Chelsea, Lincoln Square, and more
Brooklyn
• DUMBO, Cobble Hill, Brooklyn Heights, Williamsburg
New Jersey
• Short Hills, Montclair, Hoboken, Saddle River, Tenafly, Jersey City
Miami, FL
• Aventura, Coral Gables, Brickell, Coconut Grove, Miami Beach
Texas
• Dallas-Fort Worth Area, Houston, Austin, San Antonio, Prosper, Celina
more locations by reqwest
We welcome direct partnerships, referrals,
or reimbursement coordination with:
• Allianz Travel
• AXA Assistance
• Berkshire Hathaway Travel Protection
• IMG Global
• Generali Global Assistance
• World Nomads
• Seven Corners
• AIG Travel Guard
• Tokio Marine HCC
• Travelex Insurance
• Berkshire Hathaway Travel Protection
• GeoBlue
• Cigna Global
• Bupa Global
• HTH Worldwide
• International SOS
and more
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Prices and services subject to change at any time.